Ceecom Software Solutions : Customer Support : FAQ

FAQ

Q. What affect is the new Digital Revolution and e-Business having on product development plans for Ceecom ERP?
A. ERP really functions as the backbone of the new e-Business architecture. Ceecom ERP now unites all the major business process within a manufacturing organization. The next wave or evolution of e-Business unites the customers, vendor and business partners around a revolutionary new business model removing distance and time. Information, customer service and online, real-time time data access, are redefining how we all work together. Ceecom ERP is rapidly evolving to assure it fully supports the new manufacturing IT reality.

Q. Why has Ceecom partnered with Software leaders like Microsoft, IBM, and Intermec Technologies?
A. We wanted to ally our company and ERP products with the leaders in technology, as well as partner with companies that would offer our customers the best Software and service solutions now and in the future. Our strategic partners are technology pioneers who are at the forefront in research and development, so you'll always have access to the latest technology.

Q. What differentiates Ceecom's ERP from its competitors? Why should I choose the Ceecom ERP system over another?
A. There are five compelling reasons to select Ceecom ERP:
1. Ceecom ERP is the most complete, easy-to-use and technologically advanced suite of management tools for manufacturing available.
2. Ceecom ERP is built on a Microsoft Software foundation, including the new BackOffice Small Business Server 2000, providing users with power, flexibility, and excellent price performance.
3. Almost all of Ceecom ERP's Software and documentation features are designed around Microsoft's standards. This facilitates ease of implementation because there's no new technology to learn.
4. Ceecom ERP offers numerous application breakthroughs, including Work Flow Modules with E-mail alerts and wireless PDA technology.
5. Ceecom provides outstanding "Customer Care" with every Ceecom ERP system implemented.

Q. What kind of customer support will I receive after buying Ceecom ERP?
A. We offer a variety of resources to assist you, including online documentation, project management, and detailed implementation plans to guide you. We also host periodic user group meetings to keep you apprised of the latest technology from Ceecom and our technology partners. Our customer care specialists also offer a vast pool of resources so you can get help when you need it.

Q. Our company has real problems with people accessing and changing information without authorization, or making changes that impact other departments without communicating with those departments. How can you help us with these critical security issues?
A. We recognize that different organizations require varying levels of security. For this reason, we developed Ceecom ERP to include a complete security module that provides security features and controls at every level of operation. You can establish an audit process to identify the users who have made changes, when those changes were made, and where. Program access can be secured at multiple levels, protecting your data and proprietary processes, and giving you peace of mind. Whatever your security needs may be, Ceecom ERP can support them.

Q. Why are Ceecom's customers so loyal to the company and Ceecom ERP?
A. For more than 13 years, Ceecom ERP has lived up to its reputation as a quality ERP Software product. We've always been committed to providing our users the best technology and solutions to meet their manufacturing information needs. Ceecom ERP is customer-driven, meaning thousands of end users and their suggestions play a defining role in guiding the development of the product. We listen to what they say and use their feedback to enhance our system to meet the ever-changing needs of manufacturing companies. Some of our Ceecom development team has worked with customers for more than a decade, developing long-term relationships with many of them. This translates into superior customer service. In the end, we combine customer involvement with the innovation of our Software technology partners to bring you only the best ERP Software tools and service.